FAQ

Below are practical answers about the catalog, fulfillment, returns, payment, and privacy.

Which products are listed?

Shoppers can browse cleansers, treatment formulas, serums, moisturizers, skin-care sets, makeup, hair or scalp products, and other personal-care selections described on their individual pages.

What are the usual shipping timeframes?

Payment-approved orders are generally prepared in 1–2 business days. Estimated transportation after dispatch is a separate 4–6 business days. Tracking and carrier exceptions are explained in the Shipping Policy.

Are change-of-mind returns and exchanges allowed?

They are. We accept defective and non-defective new-item returns and accept exchanges when requested within 30 calendar days after delivery. A non-defective selection must be new, unused, and kept in original condition, while evidence can support a damaged, faulty, incomplete, incorrect, or materially misdescribed item report.

Who pays to mail an eligible return?

A free prepaid return label is already included in the package. Ask for approval first, then use the enclosed label with the confirmed address and instructions. Customers do not pay that label or return-postage cost, and no restocking fee applies.

Does approval mean a refund is immediately visible?

No. We process and initiate the original-payment-method refund within 10 days after approval, but a card issuer, bank, or provider can take longer to post it. Consult the Refund Policy for the full process.

Where can I find other help?

Available payment choices appear at checkout, tracking is provided when available, and privacy options are in the Privacy Policy. Open Contact Us for assistance with a specific request.