The Ordinary
Payment Policy
The checkout presents the configured payment route for this US store and shows the final USD charge before submission.
Payment review
Preparation starts after a successful authorization. Correct billing data is required. Depending on the transaction, an issuer or payment provider can approve it, reject it, request verification, review risk, or leave a temporary authorization hold.
Protecting sensitive details
Customers should use only methods shown in checkout and never send a full card number, security code, or password through support. A financial institution is often best placed to explain a decline or pending hold.
Return of approved funds
When the Refund Policy results in an approved refund, we process it and initiate the credit to the original payment method within 10 days. Later posting remains controlled by the bank or card network. Store-specific payment questions can be sent through Contact Us.