The Ordinary
Terms of Service
These conditions govern permitted interaction with this website and offers to purchase made through it.
Permitted use and catalog details
Do not attack, disrupt, scrape unlawfully, or otherwise abuse the storefront. Product text, images, options, availability, and prices are maintained with care, though normal screen or packaging variation can occur and obvious errors may be corrected.
Purchase requests
Submitting checkout creates an offer rather than unconditional acceptance. Stock, payment authorization, address accuracy, taxes, delivery charges, fraud review, and fulfillment capability remain relevant; a legitimate issue can require refusal or cancellation. Processing and transit are described in the Shipping Policy.
After-sales terms
Under the Refund Policy, defective and non-defective new merchandise can be returned and exchanges are accepted. Non-defective goods must be new, unused, and in original condition, and the request window is 30 calendar days after delivery. Approved postal returns use the free prepaid label placed in the package without a restocking fee. We process and initiate an approved refund to its original payment method within 10 days, while financial-institution posting is separate.
Legal protections and support
Intellectual-property protections apply to site content. Liability limits operate only where legally effective and do not remove mandatory consumer rights. These terms may be revised when operations or legal requirements change. Assistance is available from Contact Us.